Retention & LTV
Articles, podcast episodes, and stories tagged Retention & LTV.
The control ladder
How to own your customer relationships (and your business).
How to 50x Your Win-Back Campaigns
The gold mine in your support tickets.
The highest-ROI automation in ecommerce
How to fix your biggest revenue leak, and add up to six figures per month in new revenue.
The #1 benefit of push notifications (automated push notifications)
The channel that drives revenue on autopilot.
Retention Edge E34: Pop-ups, AI, and the shift from acquisition to retention
Why this decades-old brand is finally launching a loyalty program.
What 600 shoppers say about loyalty (and what it means for your brand)
Your customers have room for 5 brands. Are you one of them?
Retention or Bust
How to get off the treadmill and start scaling your business (for real).
Retention Edge E29: The Ops Metric That Actually Drives Retention
Artifact Uprising's CX playbook
When Your Brand Becomes a Habit
The new ecommerce is engagement-first, not conversions-first
22 ways to add 20% to your revenue in 2026
A systematic look at how your brand can take a meaningful step forward this year.
The 5-Pillar System for Building a Successful Subscription Business
Insights from building a $20M subscription empire.
Retention Edge E21: The Social Growth Playbook for 2026
Retention, creators, and the rise of TikTok and AI search.
Your BFCM Buyer’s Journey Has Just Begun
Turning newly acquired customers into rock-solid repeat buyers.
Retention Edge E18: $29M Shopify Email Marketing Secrets
How to get more out of your highest-volume retention channel.
How to Build Recurring Revenue That Sticks
Secrets to a successful subscription product.
Retention Edge E17: The Subscription Playbook for 2.5-3x Higher LTV
How to craft a winning offer for recurring subscription products.
The Retention Blueprint for BFCM
Turn your sales spike into a pipeline
Retention Edge E14: Planning to Win BFCM w/Ben Zettler
Your BFCM planning schedule, avoiding the most common mistakes, and retention strategies that work.
Retention Edge E13: MASC's Proven Retention Formula
This skincare brand's focus on retention, loyalty and elite CX continues to drive results after 18 years in business.
Retention Edge E12: How Yon-Ka Paris Gets a 50% Repeat Purchase Rate
Global beauty brand Yon-Ka Paris lifts the hood on their successful retention strategy.
7 Questions to Ask Before Q4 Hits
Sharp questions to make sure your Q4 drives momentum, not just revenue.
From Revenue Spikes to Retention Wins (Smarter BFCM Strategies)
How to turn bargain hunters into loyal VIP customers.
What winners do differently on Black Friday
Most brands see BFCM as a sprint. The winners use it as a launchpad.
The Retention Flywheel
The 4-step flywheel behind sustainable businesses.
The 2025 LTV Playbook
Your #1 way to stay alive (and thrive). 7 nuggets to help you grow your north star metric.
Retention Edge E08: The $50M Growth Lesson Most Founders Overlook w/Devin Merklin
In this episode of the Retention Edge podcast, we hosted Devin Merklin, founder at X Scale.
The Hidden Foundation of Retention (and how to get it right)
Where even the best CX gets let down.
Retention Edge E07: Fulfillment, Brexit & Brand Experience w/ John Heenan
In this episode of the Retention Edge podcast, we talked with John Heenan, CEO of The Distribution Solution.
Intentional LTV
Designing growth. Not hoping for it.
AI Commerce has arrived
What AI-native shopping means for your brand's CX, discoverability, and retention playbook.
Retention Edge E04: Why Product Integrity Is Key to Earning Customer Loyalty w/Sophia Legros
In this episode of the Retention Edge podcast, we talked with Sophia Legros, VP of Product Integrity, Social Compliance, and Sustainability at SPARC Group.
The data behind ecom’s most overlooked retention channel
The retention engine that converts higher, retains high-value customers, and delivers dependable ROI.
This is what a great DTC website looks like
Why Athletic Brewing’s website works so well for both new customers and loyal repeat buyers.
A five-step process to fix retention
Retention blind spots, the one silent retention killer, and the problem with loyalty programs.
Retention Edge E03: Customer Retention = Your Brand's Sustainable Growth Strategy w/ Omer Hazer
In this episode of the Retention Edge podcast, we talked with Omer Hazer, Managing Director at Atlas Studios.
Exclusivity marketing
Building a brand customers want to be a part of: driving loyalty and retention, while maintaining margins.
Why Mack Weldon’s design team thinks like a CX org
How an 8-figure retail brand uses product design to drive retention.
Getting to the Second Sale
The Make or Break Moment for Ecommerce Brands
The Best Retention Channel (And LTV Multiplier) in Ecommerce
How to use this direct marketing channel to boost repeat purchases and drive serious ROI.
How Smart DTC Brands Turn First-Order Losses Into Long-Term Profit
Struggling to break even? You're not alone. But here's how to overcome costly acquisition and scale.
Plugging Revenue Leaks (How to Stop Potential Sales Slipping Away)
70% of your carts don't convert. Here's how to fix it.
Retention: Your 2025 Growth Lever
Your path to a successful (and sustainable) 2025
Welcome to The Retention Edge by MobiLoud
A weekly look at what's actually working in retention, straight from the brands doing it right. No fluff, no "build community" advice - just real patterns worth knowing.
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