Podcast
Interviews with operators, founders, and specialists on how the best ecommerce brands keep customers coming back.
Retention Edge E35: Is Your Brand AI-Ready?
On ChatGPT, your customer sees 8 products. Is yours one of them?
Retention Edge E34: Pop-ups, AI, and the shift from acquisition to retention
Why this decades-old brand is finally launching a loyalty program.
Retention Edge E33: The psychology that will still work in 50 years
Platforms change, algorithms shift, but the psychology behind why people buy hasn't changed in millennia.
Retention Edge E32: The profit leaks hiding in your P&L
You're probably working for your lender (and don't know it)
Retention Edge E31: Stop guessing - let customers tell you the price
What if we're all doing pricing the wrong way?
Retention Edge E30: Why Your Best Customers Convert (And Everyone Else Doesn't)
The answer is not more traffic: it's getting more out of your traffic.
Retention Edge E29: The Ops Metric That Actually Drives Retention
Artifact Uprising's CX playbook
Retention Edge E28: Your product data is holding you back
The bottleneck nobody talks about
Retention Edge E27: The End of Black Friday (And What's Replacing It)
Andy Isom on the data behind Q4's biggest shift
Retention Edge E26: The Truth About AI Creative
How to scale production, how to avoid slop, and why AI won't replace creative teams.
Retention Edge E25: Financial Reality Checks for Ecommerce Founders
Why most ecommerce brands look profitable (but are actually broke)
Retention Edge E24: What Actually Works on TikTok Shop (Lessons From the Trenches)
6 things to know if you want to crush it on TikTok Shop.
Retention Edge E23: What 35,000 Shopify Stores Taught Us About Profitable Meta and Google Ads
The Practical Playbook for Running Profitable Meta & Google Ads (Without an Agency)
Retention Edge E21: The Social Growth Playbook for 2026
Retention, creators, and the rise of TikTok and AI search.
Retention Edge E20: The Secret to Profitable Holiday Campaigns
How to drive real growth these holidays.
Retention Edge E19: The Truth About Agencies, YouTube Ads, and AI Creative
Insights from 15+ years scaling 8 & 9-figure brands.
Retention Edge E18: $29M Shopify Email Marketing Secrets
How to get more out of your highest-volume retention channel.
Retention Edge E17: The Subscription Playbook for 2.5-3x Higher LTV
How to craft a winning offer for recurring subscription products.
Retention Edge E16: GA4, GEO & the "Golden Era" of Google Ads
Why most ecommerce brands are using their data wrong, plus what AI means for your brand.
Retention Edge E15: Max Your Exit
All you ever needed to know about building a higher price tag for your brand.
Retention Edge E14: Planning to Win BFCM w/Ben Zettler
Your BFCM planning schedule, avoiding the most common mistakes, and retention strategies that work.
Retention Edge E13: MASC's Proven Retention Formula
This skincare brand's focus on retention, loyalty and elite CX continues to drive results after 18 years in business.
Retention Edge E12: How Yon-Ka Paris Gets a 50% Repeat Purchase Rate
Global beauty brand Yon-Ka Paris lifts the hood on their successful retention strategy.
Retention Edge E11: Unlocking Growth with Country Life Natural Foods
How this independent organic food brand is scaling profitably with innovative acquisition strategies, a killer membership program, and their mobile app.
Retention Edge E10: How to Land Backlinks in Forbes, NYT & Tier-1 Media
Get the lowdown on how to maximize organic visibility and authority with Digital PR.
Retention Edge E09: Why Revenue is the Ultimate Vanity Metric
Check out a value-packed new episode of the Retention Edge podcast, just in time for BFCM.
Retention Edge E08: The $50M Growth Lesson Most Founders Overlook w/Devin Merklin
In this episode of the Retention Edge podcast, we hosted Devin Merklin, founder at X Scale.
Retention Edge E07: Fulfillment, Brexit & Brand Experience w/ John Heenan
In this episode of the Retention Edge podcast, we talked with John Heenan, CEO of The Distribution Solution.
Retention Edge E06: Can You Track Word of Mouth? This Founder Did. w/Alonzo Nieves
In this episode of the Retention Edge podcast, we talked with Alonzo Nieves, CEO at Flywheel.
Retention Edge E05: Size Charts Are a Joke - Here’s What Works Instead w/Jeff Mergy
In this episode of the Retention Edge podcast, we talked with Jeff Mergy, VP of Growth, Partnerships & Strategy at Bold Metrics Inc.
Retention Edge E04: Why Product Integrity Is Key to Earning Customer Loyalty w/Sophia Legros
In this episode of the Retention Edge podcast, we talked with Sophia Legros, VP of Product Integrity, Social Compliance, and Sustainability at SPARC Group.
Retention Edge E03: Customer Retention = Your Brand's Sustainable Growth Strategy w/ Omer Hazer
In this episode of the Retention Edge podcast, we talked with Omer Hazer, Managing Director at Atlas Studios.
Retention Edge E02: How Thoughtful UX Design Builds Brand Loyalty at Tapestry Brands w/ Sabrina Wong
In the newest episode of the Retention Edge podcast, we talked with Sabrina Wong - Head of UX Design at Tapestry.
Retention Edge E01: How Mack Weldon Designs For Loyalty Not Just Looks w/Henry Martinez
In episode 1 of Retention Edge, Henry Martínez , Head of Design at Mack Weldon breaks down how product is their biggest growth lever - not discounts,...
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