Loyalty & Community
Articles, podcast episodes, and stories tagged Loyalty & Community.
Retention Edge E34: Pop-ups, AI, and the shift from acquisition to retention
Why this decades-old brand is finally launching a loyalty program.
What 600 shoppers say about loyalty (and what it means for your brand)
Your customers have room for 5 brands. Are you one of them?
When Your Brand Becomes a Habit
The new ecommerce is engagement-first, not conversions-first
Retention Edge E13: MASC's Proven Retention Formula
This skincare brand's focus on retention, loyalty and elite CX continues to drive results after 18 years in business.
Retention Edge E12: How Yon-Ka Paris Gets a 50% Repeat Purchase Rate
Global beauty brand Yon-Ka Paris lifts the hood on their successful retention strategy.
Retention Edge E11: Unlocking Growth with Country Life Natural Foods
How this independent organic food brand is scaling profitably with innovative acquisition strategies, a killer membership program, and their mobile app.
The $0 CAC Flywheel
Turning your best customers into your best marketers.
Retention Edge E06: Can You Track Word of Mouth? This Founder Did. w/Alonzo Nieves
In this episode of the Retention Edge podcast, we talked with Alonzo Nieves, CEO at Flywheel.
Values, ethics and the business impact of sustainability
Doing good and making profit don't have to be mutually exclusive.
Retention Edge E04: Why Product Integrity Is Key to Earning Customer Loyalty w/Sophia Legros
In this episode of the Retention Edge podcast, we talked with Sophia Legros, VP of Product Integrity, Social Compliance, and Sustainability at SPARC Group.
A five-step process to fix retention
Retention blind spots, the one silent retention killer, and the problem with loyalty programs.
Exclusivity marketing
Building a brand customers want to be a part of: driving loyalty and retention, while maintaining margins.
Retention Edge E02: How Thoughtful UX Design Builds Brand Loyalty at Tapestry Brands w/ Sabrina Wong
In the newest episode of the Retention Edge podcast, we talked with Sabrina Wong - Head of UX Design at Tapestry.
The art & science of UX
What Coach, Kate Spade, and Stuart Weitzman do differently (and why it works)
Retention Edge E01: How Mack Weldon Designs For Loyalty Not Just Looks w/Henry Martinez
In episode 1 of Retention Edge, Henry MartÃnez , Head of Design at Mack Weldon breaks down how product is their biggest growth lever - not discounts,...
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